Version 0.9 (draft) · Updated 15 August 2026 · Pending legal review
This policy is in draft and is being finalised with qualified Ugandan legal review. The terms that govern your trip are the ones issued in writing with your quotation and booking confirmation, which you will always receive before any money is payable.
Submitting an enquiry, requesting a proposal or asking to hold a group-trip space commits you to nothing and costs nothing. You can change your mind at any point before a booking is confirmed.
A booking is confirmed only when all of the following have happened:
For some services, additional confirmation is required from a supplier or authority. A payment on its own does not guarantee a particular service where availability has not yet been confirmed. If we cannot secure something you have paid for, we will tell you immediately and set out your options.
The deposit required is stated in your quotation or booking confirmation and varies by journey. Some services require full payment in advance because of supplier, permit or ticketing conditions, gorilla permits are the most common example.
Your booking confirmation will specify the total trip price, the amount due now, the outstanding balance and the final payment deadline, calculated against your confirmed departure date.
Available group-trip spaces shown on this website reflect current inventory. A space is reserved only once a booking has been confirmed. Where a temporary hold is offered during checkout, it may expire if payment is not completed within the stated period, an incomplete checkout does not permanently reserve a space.
Scheduled departures may have a minimum number of travellers required to run. If that minimum is not reached, we may offer an alternative departure, a revised itinerary or price, another arrangement, or cancel the departure and provide the applicable refund under your booking terms.
We do not collect passport numbers, dates of birth, nationality documents or payment card details through forms on this website. Where that information is genuinely needed to arrange permits or bookings, we collect it separately and only at the point it is actually required. If you ever receive a request that appears to come from us asking for card details through a web form, treat it as suspicious and contact us directly.
Online payment is not yet enabled on this website. Payment arrangements are confirmed with you directly. When online payment is introduced, a booking will only be treated as paid once the payment has been successfully verified and recorded by us or our authorised payment provider.
